My family and I have just returned from an amazing holiday in New Zealand. We are quite well travelled and like to be independent, so we were not sure about the idea of using an agent to organise our trip.
I came across RoundAbout NZ in my local supermarket in Hong Kong and decided to give it a try. It was the best travel decision I have ever made. Jenny has helped us put together a detailed itinerary and then patiently revise it several times to suit our complicated and ever changing travel needs (we travelled with my two young boys and the granny...!). She was available on e-mail and we have had several phone calls to ensure we were on the same page when planning. I was impressed throughout the early planning stages. But that was nothing compared to the service we received after we landed in New Zealand.
Every detail of our trip was perfectly thought through. From airport pick ups, accommodation, restaurant and playground recommendations to assistance with delayed flights and taxis. Jenny even went as far as to buy me a discounted SIM card which I could use throughout my holiday. Jenny also regularly updated us on weather conditions and road closures to ensure that our travels ran as smoothly as possible.
We would not have been able to cover so much ground and enjoy our trip as much had it not been for Jenny's assistance. I would wholeheartedly recommend RoundAbout NZ to anyone considering a trip to New Zealand.
Jana Hodgson and family, Hong Kong
'We had a wonderful holiday in NZ last winter and were extremely grateful for the care with which Jenny made our complicated travel and accommodation arrangements. We were especially impressed by the itinerary dossier awaiting us on arrival which was full of all sorts of useful hints and advice. Her care even extended to advice regarding a weather dependent part of our stay for which she was not responsible! The high spot of the holiday was the trip to the Poor Knights Islands but all our visits were very memorable.'
Lady M, UK
‘It was so obvious that you're delivering a very personal planning service; your great success was matching our preferences and expectations to your bookings. We want to say a huge thank you for all the work you put into making our stay so delightful.’
Stuart and Angela, UK
‘We had the most fabulous trip around the North Island. Thanks to Jenny it was all perfectly planned and we managed to squeeze so many activities into a short amount of time. Accommodation choices were perfect and everything ran smoothly. Our only regret was not staying longer and visiting the South Island too!’
Mark, Lucianne and family UK
‘....A superbly organised South Island trip by Jenny and Graham saving us hours of research. Our choice of destinations and the incredibly detailed itinerary they put together certainly gave us a wide variety of magical experiences. They certainly know and love their country and were more than happy to spend time to ensure the trip was personally suited to us. It's an amazingly 'wow' factor Island and with their exceptional guidance we had the most wonderful holiday …..'
Nigel and Sally - Wirral
‘We had a wonderful holiday thank you very much. We loved Prospect Lodge and Blanket Bay – really superb!’
‘Jenny’s deep love and knowledge of New Zealand is matched by her attention to detail and commitment to giving each client the best possible trip for them. “Jenny’s Bible”, as we called it, a dedicated itinerary with timings, maps, personal recommendations and local tips made for a wonderful, hassle-free trip of a lifetime. Thank you!’
Michael and Beverly, UK
‘Our holiday was always going to be great because New Zealand is a stunning country, but thanks to roundaboutnewzealand it became a dream experience. All the pressure on making sure we visited the best places was lifted, there was no time wasted visiting attractions that didn’t appeal to us as Jenny had ensured she knew our tastes and budget well in advance of proposing our itinerary. The attention to detail was incredible, yet at the same time not onerous, pointing us in the right direction with suggestions on how long trips might take and even the best cafes in the small towns to experience the wonderful food and local wines. We didn’t even have to look over our shoulder wondering if we should have eaten at the ‘place next door’ Roudnaboutnewzealand ensured we maximised our enjoyment on what turned out to be a holiday of a lifetime. We certainly recommend Jenny and her team to anyone considering a holiday in New Zealand and we hope to be back very soon to enjoy their suggestions for further exploration.’
Peter and Jane, UK
'Just back from a marvellous three week holiday in New Zealand organised by RoundaboutNZ. New Zealand is amazing but the itinerary suggested by Jenny combined with the tips for restaurants and cafes to use, plus the superb accommodation that she arranged made the holiday a real 'trip of a lifetime' Can't wait for the next opportunity to go back!'
‘We had a fabulous three-week adventure from Queenstown to Auckland and a whole lot in between. I was very impressed with the detail and quality of all our bookings and there’s no doubt but that your extensive knowledge and connections made our visit the trip of a lifetime. Many thanks.’
Frank Hayes, Dublin
‘Thank you for organising a fab trip, will recommend you guys to anyone at home who is considering coming to NZ. Thanks again’
Ken and Sue, Wirral
‘Me and my family have thoroughly enjoyed our last visit to New Zealand and are looking forward to having another one. And our experience wouldn't have been that great without all the brilliant advice and assistance you and Graham have offered. I will sure seek your kind help once again.’
Elina Ng and family, Hong Kong
‘You have just pinged the star Jenny!!! The apartment and town are just amazing , love this place !! Thanks for every step of our holiday , and Raglan and apartment are the diamonds on the cake !! We will be back. Best wishes to you both’
Gail & Brian, UK
‘Your attention to detail was just amazing and obviously you really, really know your stuff!’
Howard and Sheila Liverpool
‘Jenny this was the BEST holiday of my life! we had such an unforgettable time and it will be a memory for life deeply burned into our hearts’ & ‘You and Graham had done such a wonderful job and put a magic trip together. We will never forget this and will be grateful for the rest of our life’.
Bjorn Naf, Hong Kong
For most of us there are few opportunities in life to undertake a trip to the other side of the world that truly meets expectations. You save and plan, research and trawl the internet, choose the dates, book the flights and try to decide just what the days and weeks might look like. Read Trip Adviser, wonder if reviews are honest, think about it again and hope for the best. Well, don’t hesitate any longer, follow our lead, use Jenny and Graham to help you truly realise a trip of a life time.
It started with Jenny and Graham’s assessment of our wants and needs. Budget, length of visit, time of the year, ambitions and not forgetting the sensitive establishment of each of our fitness levels. When we expressed a wish to see much of both islands in just 4 weeks, Jenny guided us through a route and made suggestions for both accommodation and length of stop overs. After a few short discussions the first version of our itinerary plopped into our email boxes and very quickly we agreed the final version.
In short, we had hotels/apartments; car hire; boat, train and day trips booked. Restaurants, cafes and coffee shops, supermarkets and local points of interest always included. Jenny and Graham gave us intimate local knowledge of every place we stopped at plus off-piste places and points of interest along each route. If the itinerary said it would take 3 hours to undertake a walk/trek we knew that it would. They had obviously done all these activities and walks themselves!
Of special note during our 2018 visit was that it coincided with the arrival of Cyclone Gita. No Worries! Jenny kept in daily contact guiding us along a revised route and rebooking accommodation when a landslide prevented a trip to Farewell Spit. Not once did we feel really anxious about the weather. Bravo to them both.
So, you ambitious travellers out there, try Roundabout New Zealand. Enjoy the merits of a truly bespoke and hassle-free trip to see one of the wonders of our planet.